Actions are the mean we use to tell the engine what it should do after saving a specific activity. The engine is triggered in the thread BPM=automatic.
Core actions | |
---|---|
action_create_activity | engine compliant |
action_update_var | engine compliant |
action_set_status_activity | engine compliant |
action_set_status_thread | engine compliant |
action_create_thread | no engine |
action_Set_Parent_Trouble_status | engine compliant |
action_Set_Parent_Trouble_result | engine compliant |
action_set_status_be | engine compliant |
customer based - no engine compliant (only development) | |
---|---|
action_create_thread_tree | create of thread tree |
action_create_trouble_tree | create of trouble tree |
Email notifications | |
action_send_email | engine compliant email notification mechanism |